Privacy Policy & Terms of Use

When you contact us by phone, WhatsApp or email, we may collect information you choose to provide, such as your name, phone number, vehicle details, location and a description of your battery issue.

When you visit our website, standard technical data may be collected automatically by our hosting and analytics providers, such as IP address, browser type, device type, pages viewed and approximate location derived from IP.

We use the information we collect to:

• Respond to your enquiries and dispatch mobile battery service to your location
• Provide quotes, schedule visits and complete battery replacement or roadside assistance
• Improve our website, services and customer support
• Comply with applicable laws and protect our legitimate business interests

We do not sell your personal information. We may share limited information with trusted service providers who help us operate our website, communications or payment processing, and only to the extent necessary to deliver our services.

We may also disclose information if required by law, regulation, court order or to protect the rights, safety and security of our customers, staff or business.

We retain contact and service records only for as long as needed to fulfil the purpose for which they were collected, resolve disputes, enforce agreements and meet legal obligations.

We take reasonable technical and organisational measures to protect your information. However, no method of transmission or storage over the internet is completely secure.

You may request access to, correction of, or deletion of personal information we hold about you, subject to legal and operational requirements, by contacting us using the details below.

You may stop receiving direct messages from us at any time by letting us know via phone, WhatsApp or email.

Our website may use cookies or similar technologies to improve performance, remember preferences and understand how visitors use the site. You can control cookies through your browser settings.

If we use third-party analytics tools in the future, we will update this policy to reflect what data is collected and how you can opt out where applicable.

By accessing mycarbattery.ae or requesting our services, you agree to these Terms of Use and our Privacy Policy. If you do not agree, please do not use the website or our services.

We provide mobile car battery replacement, delivery, installation, jump start, testing and related roadside assistance across the UAE. Service availability, response times and pricing may vary by location, vehicle type and time of request.

Information on this website is provided for general guidance. Final pricing, battery specifications and service scope are confirmed at the time of your enquiry or on-site assessment.

When using our website or services, you agree to:

• Provide accurate contact, vehicle and location information
• Ensure safe access to your vehicle at the agreed location
• Use the website lawfully and not attempt to disrupt, copy or misuse its content or systems

Quoted prices are subject to confirmation based on your vehicle, battery type and service required. Payment terms are communicated before or at the time of service completion unless otherwise agreed.

Battery warranties, where offered, are provided according to the manufacturer or supplier terms applicable to the battery fitted. Warranty claims must be made through us using your service reference or invoice details.

To the fullest extent permitted by UAE law, we are not liable for indirect, incidental or consequential losses arising from use of the website or delay in service caused by factors outside our reasonable control, including traffic, weather, incorrect location details or third-party equipment faults not related to the battery supplied.

Nothing in these terms excludes liability that cannot be excluded under applicable law.

All content on this website — including text, branding, layout and graphics — is owned by or licensed to My Car Battery UAE and may not be copied, reproduced or republished without our prior written consent.

We may update this page from time to time. Continued use of the website after changes are posted constitutes acceptance of the updated terms.

These terms are governed by the laws of the United Arab Emirates. Any dispute shall be subject to the exclusive jurisdiction of the courts of the UAE, unless mandatory consumer protection rules provide otherwise.